FAQ
Thankyou for purchasing your new WPM product.
See below our troubleshooting guide to assist with any issues you may experience.
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Coffee Machines
Cause: If the coffee powder is too coarse or if the weight of coffee powder is not correct, this will affect the gauge response.
Solution: Reduce the Grind size on the Coffee, or check that the correct amount (weight) is in the portafilter.
Cause: The water tank is not in suitable position.
Solution: “Please re-install the water tank or check the magnet in the water tank has been float.”
Cause: Machine interior fittings may be loose.
Solution: Please contact our repair centre on +9712 553 1876 or click on wattsapp link below.
Cause: The machine is not heating.
Solution: Please contact our repair centre on +9712 553 1876 or click on wattsapp link below.
Cause: Group head gasket has aged, or the group head is worn.
Solution: Please change the group head gasket or contact our repair centre on +9712 553 1876 or click on wattsapp link below.
Cause: Group head gasket has aged, or the group head is worn.
Solution: Please change the group head gasket or contact our repair centre on +9712 553 1876 or click on wattsapp link below.
Cause: Steam thermoblock is may be blocked.
Solution: Please contact our repair centre on +9712 553 1876 or click on wattsapp link below.
Cause: May be a slight blockage in steam thermo-block.
Solution: Please use descaling detergent to clean the machine.
Cause: This is normal.
Solution: If steam still comes out after 1 minute, please contact our repair centre on +9712 553 1876 or click on wattsapp link below..
Cause: 1) Not warm cup 2) The indoor temperature is low 3) The brewing flow rate is too slow
Solution: 1) Warm cup 2) Increase the temperature of the machine (please refer to manual) 3) Adjust the grinder mill or the amount of coffee powder.
Grinder FAQ
Cause: Hopper is not installed in suitable position.
Solution: Please re-install the hopper.
Cause: Machine interior fittings may be loose.
Solution: Please contact our repair centre on +9712 553 1876 or click on wattsapp link below.
Milk Steamer FAQ
Cause:
1) The water tank is not in suitable position.
2) The machine does not warm or the water sensor is malfunction.
Solution:
1) Please re-install the water tank or check the magnet in the water tank has been float.
2) Please contact our repair centre on +9712 553 1876 or click on wattsapp link below. .
Cause: Steam thermoblock is stuff or some parts is malfunction.
Solution: Please send the machine to a repair center.
Cause: Steam thermoblock is stuff slightly.
Solution: Please use the descaling detergent to clean the machine.